Exchange & Returns
Return Policy
We accept items bought in our store* in new condition with the original tags attached for store credit only.
To submit a return, you'll need to submit a return request here.
- All return item(s) should reach us within 14 days (Singapore orders) or 21 days (international orders) from the date the order was delivered.
- Postage fees and duties incurred for returns are not covered.
- Please use a trackable mode of postage for your item(s) to reach us safely
- All item(s) must be unworn, unwashed, unaltered and with original tags intact.
We will process the store credit upon receiving the returned item(s).
After your return has been received, please allow 5 working days for your return to be processed.
YeoMama Batik reserves the right to reject any returns that does not fulfil our returns policy.
Store Credit
Equivalent to the purchase value of your item(s) will be credited to your YeoMama Batik account. Once your return is complete, you will receive an email notification. Store credits are
- Non-refundable and non-transferrable
- Non-stackable
- Valid for 12 months
- Not eligible for further return/ exchange
Exchange
Any exchange request is subject to stock availability at the point of exchange.
Exchange can only be done over the counter at our studio during operating hours. Please bring along your purchase receipt or order number.
Defective or Incorrect Item
We are deeply sorry if you've received a defective or incorrect item.
Please email us a photo of the defective area. An exchange will be done if the item(s) sent to you is deemed to be defective / faulty.
- All products are handmade, as such motif placements and colours may differ slightly in each piece
- 1-2cm difference in our given measurements is not considered as defect
- Slight discrepancy in the product colour due to lighting and display resolution differences is not considered as defect
Non-Eligible Items
- Sale / activewear / gift items are not eligible for returns
- Customised items are not eligible for returns
- Items purchased using store credit are not eligible for further returns
- Items purchased at other retailers eg. a popup store are not eligible for returns at our studio. These items are subjected to the retailers' own return and exchange policies.
