Exchange & Returns

Return Policy
We accept items bought in our store* in new condition with the original tags attached for store credit only.

You may return your item either:

• By mail, after submitting a return request here; or
• In person at either of our stores.

Please note:

• Return requests should be submitted within 14 days (Singapore orders) or 21 days (international orders) from the date the order was made.
• Returned item(s) should reach us within within 14 days (Singapore orders) or 21 days (international orders) from the date the order was made.
• Postage fees and duties incurred for returns are not covered.
• Please use a trackable mode of postage for your item(s) to reach us safely.
• All item(s) must be unworn, unwashed, unaltered and with original tags intact.

For international returns, customers are responsible for return shipping and any duties/taxes incurred.

Processing
We will process the store credit upon receiving the returned item(s).
After your return has been received, please allow 5 working days for your return to be processed.
YeoMama Batik reserves the right to reject any returns that do not fulfil our returns policy.

Store Credit
Equivalent to the purchase value of your returned item(s) will be credited to your YeoMama Batik account. Promotional discounts applied to the original purchase are not included in the store credit value.

Once your return is complete, you will receive an email notification. Store credits are

• Non-refundable and non-transferrable
• Valid for 12 months

You can apply your store credit to your order(s) until the remaining balance is zero.
Items purchased using store credit are not eligible for further returns or exchanges.

Exchange Policy

Exchanges can be made in person at either of our stores within 14 days (Singapore orders) or 21 days (international orders) from the date the order was made.

Please bring along your receipt or order number.

• Exchanges are subject to stock availability at the time of exchange.
• We are unable to reserve items for exchanges.
• All exchange item(s) must be unworn, unwashed, unaltered and with original tags intact.
• Each item is eligible for exchange once only.

Defective or Incorrect Item

We are deeply sorry if you have received a defective or incorrect item.

Please email us with your order details and a clear photo of the item received or the affected area. Our team will review the issue and advise on the appropriate next steps.

If you have received an incorrect item, we will arrange an exchange for the correct item.

If an item is confirmed to be defective, we will assess the issue and arrange an appropriate resolution based on the circumstances.

Please note:

• All products are handmade; as such, motif placements and colours may differ slightly in each piece.
• A 1-2cm difference in our stated measurements is not considered as defect.
• Slight differences in product colour due to lighting or display settings are not considered a defect

Non-Eligible Items

The following categories are not eligible for returns or exchanges:

• Sale items/ Activewear / Gift items/ Accessories/ Embellished Capes / Pre-Orders / Customisations / Items purchased using store credit.
• Items purchased from independent third-party retailers or stockists are subject to the respective retailer's return and exchange policies and cannot be returned or exchanged directly with YeoMama Batik.