Customisation is full at the moment. We will open new customisation slots in March 2024.

Do note that we are unable to accept customisation orders using fabric of your own.

No, we don't sell our fabric individually. The batik fabric selection is meant exclusively for customisation.

Our fabric and clothing are all handmade. Occassionally wax residue from the batik making process can be found on the fabric (read here to find out). But fret not! These little brown spots can be gently scrubbed off and removed after wash.

Red, yellow or blue markings may sometimes be found on the pieces. These are markings from the tailor's chalk which can be removed after wash.

No, they are not. The effect on batik prints are part and parcel of handmade batik fabric where during the batik making process, parts of the wax may have run across the motifs. Hence, during the dyeing process, the dye runs across as well.

Find out more here on how we make our fabric! Traditional handmade batik craft is all about beauty is in its imperfection. Unlike digitally printed patterns, the colours and patterns for handmade batik won't be as crisp, sharp, and clean.

You may refer to our batik care tips for more information.

Reservations are not allowed. We use a shared inventory for both our online and offline store. To avoid any disruption to the system, we do not take any form of reservations.

If an item or size is listed as sold out, it is unavailable for purchase both online and offline at our studio. You can drop us an email to check for restock possibilities. 

However, due to the limited availability of handmade batik, most times, our sold out items will not be back again.

Orders will be dispatched within 1-3 working days.

You will receive an email notification with tracking information once your order has been arranged to be dispatched.

Find out more here.

We offer 2 delivery methods for our online customers:

1. Standard courier: FREE (3-5 working days from dispatch day to your doorstep)
2. Next working day delivery: S$15.00 (for orders placed before 2pm)

We ship worldwide via Janio and FedEx. The rates stated below are in Singapore Dollars.

SGD20 - Malaysia, Indonesia, Thailand, Philippines, Vietnam.

SGD 25 - Brunei, Hong Kong, Taiwan, China, South Korea, Japan.

SGD 35 - Australia, New Zealand.

SGD 40 - UAE, Europe, Canada, India, United States of America, United Kingdom.

In the event that the provided address is incorrect / parcel is bounced back due to failed delivery, YeoMama Batik will not be liable for the cost of redelivery.

In the occasions of international shipments to remote areas, there might additional surcharge of $20 imposed on a case by case basis. 

Customs, duties and taxes are not included in the item price or shipping cost.

We ship all international orders delivery duties unpaid (DDU), which means any fees are charged once the parcel reaches its destination and must be paid by the recipient.

Unfortunately these fees are beyond our control, and we are unable to cover them for our customers.

We accept items bought in our store* in new condition with the original tags attached for store credit only.

Find out more here.

To submit a return, you'll need to submit a return request here.

• All return items should reach us within 14 days (Singapore orders) or 21 days (international orders) from the date the order was delivered.
• Postage fees and duties incurred for returns are not covered.
• Please use a trackable mode of postage for your item to reach us safely.
• All items must be unworn, unwashed, unaltered and with original tags intact.

We will process the store credit or exchange only upon receiving the returned item(s).

After your return has been received, please allow 5 working days for your return to be processed.

YeoMama Batik reserves the right to reject any returns that does not fulfil our returns policy.

Store credits equivalent to the purchase value of your item(s) will be credited to your YeoMama Batik account. Once your return is complete, you will receive an email notification. Store credits are

• Non-refundable and non-transferrable.
• Non-stackable.
• Valid for 12 months.
• Not eligible for further return/ exchange

You can apply your store credit to your order(s) until the remaining balance is zero.

Any exchange request is subject to stock availability at the point of exchange.

Exchange can only be done over the counter at our studio during operating hours. Please bring along your purchase receipt or order number.

We are deeply sorry if you've received a defective or incorrect item.

Please email us a photo of the defective area. An exchange will be done if the item(s) sent to you is deemed to be defective / faulty.

• All products are handmade, as such motif placements and colours may differ slightly in each piece.
• 1-2cm difference in our given measurements is not considered as defect.
• Slight discrepancy in the product colour due to lighting and display resolution differences is not considered as defect.

We do not provide cash refund in any case, except when the exact item is out of stock. When that happens, we will provide you store credit equivalent to the purchase value of your item(s).

• Sale / activewear items are not eligible for returns.
• Customised items are not eligible for returns.
• Items purchased using store credit are not eligible for further returns.
• Items purchased at other retailers eg. a popup store are not eligible for returns at our studio. These items are subjected to the retailers' own return and exchange policies.