Frequently Asked Questions

Yes, our online store, Raffles City Store and Studio at Ubi share the same inventory. This means that items sold out online are also unavailable at our physical stores.

However, the location of individual items may differ between our stores. If you're planning to visit for a particular piece, you can check for the availability in the individual product page.

Unfortunately, we do not accept reservations or hold items without purchase. As our inventory is shared across our online and physical stores, we recommend placing your order online to secure your preferred pieces.

Restocks depend on fabric availability and production plans. As some of our prints are produced in limited quantities, not all designs will be restocked once sold out.

If you have your eye on a particular piece, feel free to check with us about its restock availability.

If you need to make changes to your order, please contact us as soon as possible with your order number and requested changes.

We'll do our best to assist, although changes may not be possible once your order has been processed or dispatched.

Orders typically take 1–3 working days to be processed before dispatch.

Please note that processing times may be longer during peak periods, such as festive seasons and major collection launches.

Standard local delivery typically takes 3–5 working days from the date of dispatch, excluding order processing time.

If you need your order urgently, we recommend considering our express delivery or in-store pickup options.

Yes! We offer express delivery for the next working day. You can select the available delivery options during checkout.

Yes, you may arrange your own courier service to collect your order.

Please contact our team beforehand to confirm that your order is ready for collection and to coordinate the pickup arrangements.

Yes! You can select the Pick Up in Store option during checkout.

Please wait for confirmation that your order is ready before heading down for collection.

We understand that sometimes a piece may not fit quite as expected!

If you would like to request an exchange or return, please refer to our Exchange & Return Policy for the full eligibility criteria, conditions and instructions.

Unfortunately, sale items are not eligible for exchanges or returns. We recommend checking the product measurements carefully before purchasing.

If you need sizing assistance, our team will be happy to help!

We do not offer cash refunds for eligible returns. Instead, returns are processed in the form of store credits, in accordance with our Exchange & Return Policy

Our store credits are valid for one year, giving you plenty of time to explore our current and upcoming collections and find something you love!

Exchanges are conducted in person at our physical stores. We do not typically facilitate exchanges by mail.

Please refer to our Exchange & Return Policy for the applicable terms and arrangements.

If your preferred exchange item costs more than your original purchase, a top-up will be required.

For other exchange arrangements, please contact our team for assistance.

We're sorry to hear that!

Please contact our team with your order number, a description of the issue and clear photographs of the item.

We'll review the details and advise you on the next steps.

We recommend referring to the size chart and measurements provided on the individual product page before making your purchase.

As different designs may have different cuts and silhouettes, your preferred size may vary between styles.

Our product size charts provide garment measurements rather than body measurements.

For the best fit, we recommend comparing these measurements against a similar piece of clothing you already own, while taking into consideration your preferred fit.

This depends on the design, fabric and how you prefer your clothing to fit!

Some styles are more relaxed, while others may have a more fitted silhouette. If you're unsure, feel free to reach out to us with your measurements and the design you're interested in.

Not necessarily! Our designs come in different silhouettes, ranging from fitted styles to relaxed and oversized cuts.

We recommend checking the measurements for each individual product, even if you've purchased from us before.

Absolutely! You're welcome to visit our Raffles City Store or Studio at Ubi to try on our pieces.

As the location of individual items may differ, we recommend checking with us beforehand if you're looking for something specific.

We recommend following the care instructions provided with your garment, as different fabrics and designs may have different care requirements.

You can also refer to our Product Care Guide for more detailed advice on caring for your pieces.

Please refer to the care instructions for your specific garment before washing.

Care requirements may differ depending on the fabric, print and construction of the piece.

As with other coloured fabrics, improper washing, harsh detergents and prolonged exposure to direct sunlight may affect the appearance of your garment over time.

Following the recommended care instructions will help preserve your pieces.

Small variations in colour, print placement and appearance may occur due to fabric production, cutting and lighting differences.

For pieces featuring traditional batik techniques, slight variations may also be part of the fabric's unique character.

You're welcome to visit us at either of our physical locations in Singapore!

Raffles City Store

252 North Bridge Road, #03-04/05, Singapore 179103

Opening hours: Daily, 10am–10pm

Studio at Ubi

Please refer to our Store Locations page for the full address and latest opening hours.

No appointment is required for regular shopping visits during our opening hours.

We recommend checking our latest opening hours before visiting, especially during festive periods or temporary studio closures.

While both stores share the same inventory system, individual products may be physically located at different stores.

If you're looking for a particular design or size, feel free to contact us before visiting so we can advise you on its location.

Yes, we offer selected customisation services, subject to the nature of the request, production capacity and availability.

Please contact our team with details of what you have in mind, and we'll be happy to advise on the possibilities.

Customisation typically requires approximately 8–12 weeks of production time.

More complex projects, such as those involving new designs, copper stamps or fabric production, may require additional time.

We recommend enquiring well in advance, especially if you have a specific event or delivery date in mind.

Yes! We welcome corporate and bulk enquiries for gifting, events and other occasions.

Please reach out with your preferred products, estimated quantity, required delivery date and any customisation requirements.

Our team will review your enquiry and advise on availability, pricing and production timelines

Corporate logo customisation may be available for selected products, subject to the design, order quantity and production requirements.

Feel free to share your requirements with us for further discussion.

If you have any questions or need assistance, feel free to contact us through WhatsApp at 87610187 or email us at hello@yeomamabatik.com.

Our team will be happy to help!

If you need your order by a particular date, we recommend selecting in-store pickup or express delivery where available.

You can also reach out to our team before placing your order, and we'll be happy to advise on the available options.

Please note that delivery timelines are subject to order processing and courier availability.